Customer Success

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Keri Tunkara's avatar

The support from initial scope, through to working with an amazing Implementation Manager, and a great helpdesk success team, we have a product that is fit for purpose, is being enhanced with new features and has allowed us to learn the system as a user but, also from a build perspective too.

- Keri Tunkara • Resourcing Manager, Selwood
Luke Suhanski-John's avatar

Feedback from hiring managers, as well as stakeholders within PEI has been extremely positive regarding the hiring manager portal and the careers site. We have delivered what we set out to achieve and are proud of the improvements to date and the platform, on which we can continually improve.

- Luke Suhanski-John • Senior Global Recruitment Partner, PEI
Keri Tunkara's avatar

The support from initial scope, through to working with an amazing Implementation Manager, and a great helpdesk success team, we have a product that is fit for purpose, is being enhanced with new features and has allowed us to learn the system as a user but, also from a build perspective too.

- Keri Tunkara • Resourcing Manager, Selwood
Luke Suhanski-John's avatar

Feedback from hiring managers, as well as stakeholders within PEI has been extremely positive regarding the hiring manager portal and the careers site. We have delivered what we set out to achieve and are proud of the improvements to date and the platform, on which we can continually improve.

- Luke Suhanski-John • Senior Global Recruitment Partner, PEI
Gill Minor avatar
Gill Minor
Recruitment Development Manager, Marston's PLC
g2
Rated 4 out of 5
What do you like best about Eploy? We find Eploy very user friendly and easily adaptable with changes in the business. It's great that it's operator-led, allowing our hiring managers full autonomy to track and process their hires. The team at Eploy listens to the needs of their clients and uses feedback to ensure new developments are regularly launched. I also appreciate that with Eploy, we can onboard and e-sign contracts for salaried staff, talent pool candidates, and handle volume recruitment effectively. The initial setup was really easy, with regular meetings during the build phase, hands-on testing, and the availability of hypercare for post setup and for any big changes we have made since. The Support team is fantastic for us to be able to make real-time changes and be able to do that in house rather than having to wait or pay for small changes to the system. What problems is Eploy solving and how is that benefiting you? We find Eploy allows us to recruit effectively for all roles - including self employed and volume recruitment of pub teams. It gives hiring managers autonomy to process candidates and their recruitment process, streamlines onboarding with e-signatures with our salaried positions, and allows us to use talent pools to find suitable candidates for roles.
Jan 4, 2026
William James avatar
William James
Head of Recruitment, Arbuthnot Latham
g2
Rated 5 out of 5
What do you like best about Eploy? Excellent customer service and an easy-to-navigate system. What problems is Eploy solving, and how is that benefiting you? Efficiency in recruitment and tracking - saving time and cost.
Dec 31, 2025
Sue Lindop avatar
Sue Lindop
Senior Resourcing Advisor, Blake Morgan
g2
Rated 5 out of 5
We are very impressed with the number of features and ease of use, together with the ability to customise the system ourselves, which is relatively straightforward. The implementation process was very thorough and at a pace where we could carry on with our day jobs. Customer support is very good, providing very clear step-by-step resolutions. What problems is Eploy solving, and how is that benefiting you? For several months, we managed our recruitment process manually because we did not have an ATS in place. Now that we are using Eploy, we have a much greater capacity to handle our wider recruitment needs. The ability to configure the application process on a vacancy-by-vacancy basis enables us to identify and shortlist the most suitable applicants without delay. Also, the ability to send a text message alongside emails is helping to ensure that our messages are seen and not lost in junk mail folders.
Dec 23, 2025
Georgina Lord avatar
Georgina Lord
In-House Recruitment Partner, BRUSH Group
g2
Rated 4 out of 5
What do you like best about Eploy? - Eploy is very customisable - User-friendly - Great training documentation and knowledge base - All the employees are really helpful, from the account managers to the success team - Good integration - Regular updates What problems is Eploy solving, and how is that benefiting you? - Allows us to have everything recruitment-related in one place - Tracking applications across job boards - Tracking hiring manager time to complete the recruitment process - Create talent pipelines - Automated recruitment approval process
Dec 22, 2025
James Gregory avatar
James Gregory
Resourcing Manager, EKC Group
g2
Rated 5 out of 5
"Outstanding Support and Highly Adaptable System" What do you like best about Eploy? The support that Eploy provide alongside a system which is adaptable. What problems is Eploy solving, and how is that benefiting you? It's saving time during hiring, ensuring compliance, improving candidate experience, and reducing time, costs, alongside many other metrics.
Nov 21, 2025
Imogen Mokha avatar
Imogen Mokha
Senior Resourcing Business Partner, Lloyds Clinical
g2
Rated 3 out of 5
What do you like best about Eploy? - Responsive Customer Support: Eploy’s support team is frequently fast, friendly, and knowledgeable. Users feel well-supported during onboarding and daily use. - Ease of Use: Interface is intuitive and easy to navigate, especially for core recruitment tasks like posting jobs, managing applicants, and scheduling interviews. - Customisability: Eploy stands out for its flexibility. You can tailor workflows, permissions, and dashboards to fit organisational needs, which is especially helpful for complex or bespoke recruitment setups. - All-in-One Functionality: It combines applicant tracking, CRM, onboarding, and analytics in one platform, which streamlines recruitment processes. What problems is Eploy solving, and how is that benefiting you? - Fragmented Recruitment Processes - Manual Data Entry & Screening - Poor Candidate Engagement - Lack of Visibility & Reporting - Workflow Inflexibility -Compliance & Data Security Risks
Sep 11, 2025
Sara Doyle avatar
Sara Doyle
Internal Talent Acquisition Manager, Workdry
g2
Rated 5 out of 5
What do you like best about Eploy? The support you get from the Success team is outstanding, the system itself is easy to use, lots of focus around improvements over the last 3 years. Our Account Manager is always on hand and available when needed, reporting if you need it, they can provide it. We have added to our functions over the time I have been working with Eploy, and project support has been extremely good, especially when we challenge them to work the way we need it to work for our business. I have worked with a number of ATS systems over my 30-year career and have found Eploy to be the most user-friendly. What problems is Eploy solving, and how is that benefiting you? Ease of use with our hiring, manager engagement is super effective, tracking vacancies from budgeted role (not Live) through to filled vacancies, contract signed. An all-round superb system.
Sep 10, 2025
Charlotte Turton avatar
Charlotte Turton
Group Head of Talent & Onboarding
g2
Rated 4 out of 5
What do you like best about Eploy? The autonomy that can be afforded to the in-house teams that actually use Eploy day to day. Also, we've always enjoyed (and continue to enjoy) excellent customer support and service. Abby Rudd has been our account manager, until only a few weeks ago, and she was absolutely wonderful. What problems is Eploy solving, and how is that benefiting you? End-to-end cover of our current processes, from requisitioning to onboarding hire. Other wins: ED&I data collection, auto re-route of applicants depending on current country of residence, and SJT modularity.
Aug 31, 2025
Kilian Underhill avatar
Kilian Underhill
Senior Talent Acquisition Partner, Gleeds
g2
Rated 4 out of 5
What do you like best about Eploy? Lots of customisation, ability to report on everything, detailed dashboards that are visually appealing, good support team and easy to use hiring manager and candidate portals. What problems is Eploy solving, and how is that benefiting you? Tracking applications, vacancies and placements. Reporting on performance by the team and individual users.
Aug 25, 2025
Steven Jeffers avatar
Steven Jeffers
Head of Recruitment, Beauparc
g2
Rated 5 out of 5
What do you like best about Eploy? Eploy is highly customisable, even after implementation. We’ve been able to adapt it continually to meet the ever-changing needs of our business. Whenever we’ve encountered a challenge, raising a ticket with the support team has resulted in a prompt, detailed, and genuinely helpful response. I cannot speak highly enough of the Eploy team, their commitment to doing a great job, investigating thoroughly, and delivering the right solution is outstanding. I’ve worked with several ATS platforms, and while many share the same core functionality, Eploy truly stands out because of its exceptional support and its built-in reporting and dashboards, which are far superior to others I’ve used. I’ve also trained a wide range of users on the system, core users, hiring managers, and vendors, and it’s always been straightforward to get them up to speed. The platform is intuitive, which means users quickly gain confidence and require very little ongoing support from me or my team. We now use Eploy daily to run a much-improved recruitment process. Having everything in one place enables our function to operate more efficiently and deliver better outcomes. What problems is Eploy solving, and how is that benefiting you? Tracking costs and CVs into the business with 3500 staff, we had a lot of recruitment in the business, but no central place to track candidate ownership or cost to the business.
Aug 25, 2025
Laura Taylor avatar
Laura Taylor
Talent Acquisition Manager, LiveWest
g2
Rated 5 out of 5
What do you like best about Eploy? The system is easily customisable. Our managers, TA and HR Team find it intuitive and easy to navigate. Nothing is too much for the team at Eploy, and I have thrown a lot at them! Implementation was easy, even doing it alongside my day job. Customer support is absolutely on point. Even when I am not really sure what I need. I use the system every day, and am constantly looking at ways to improve for candidates, colleagues and hiring managers. What problems is Eploy solving, and how is that benefiting you? We are a regulated business, so by having a fully customisable system, we are able to condition our applications and onboarding depending on the area of the business. Building in AI connectivity is fantastic. And we are able to start working on a new careers and information site, allowing candidates to read about the areas of the business they wish to work in, and see vacancies in this area, rather than just a page of vacancies across all workstreams.
Aug 7, 2025
	
Dan Ward avatar
Dan Ward
Senior People Manager, Morrisons
capterra
Rated 5 out of 5
The Eploy system is highly configurable with great customer support, both for incidents and product enhancements. We've worked with Eploy on a number of projects, and they've always delivered what we've wanted to a great standard, and on time.
Aug 4, 2025
Katie Drumm avatar
Katie Drumm
Group Talent Acquisition Lead, Secure Trust Bank
g2
Rated 5 out of 5
What do you like best about Eploy? Highly configurable, and amendments can be made quickly and with ease due to the support resources. When additional support is required, tickets are acted upon quickly. A small and local team means that we have built great relationships throughout the business, not just with our account manager. What do you dislike about Eploy? Honestly cannot think of anything. We are Eploy stans all the way! What problems is Eploy solving, and how is that benefiting you? Full workflow management from requisition to onboarding. Everything in one place means we can better govern our candidate data, better serve our hiring managers and grant them the freedom to self-serve in the appropriate parts of the journey, engage meaningfully with our candidates, and, as an agile and entrepreneurial business, make changes and configure the system where needed quickly and with ease.
Jul 23, 2025
Phoebe Taylor-Hare avatar
Phoebe Taylor-Hare
Resourcing Advisor - Systems
capterra
Rated 5 out of 5
I really enjoy using the system and the ease of integration of the system across other job boards. The simplicity of a basic user, and the detailed analytics that can be gathered from the data and a Super user level. Pros Reporting ability is amazing! The widgets allow you to be very granular which is really helpful and the activity log of being able to keep a track of actions. The success team are so helpful and providing screenshots of where things are and any system errors.
Jul 15, 2025
Rosie Luesley avatar
Rosie Luesley
People Administrator, Secure Trust Bank
g2
Rated 5 out of 5
What do you like best about Eploy? I find Eploy to be clear and very simple to use. It's highly customisable and efficient, and the customer support provided by Eploy is excellent. We use this platform daily as a team and appreciate the continuous enhancements made, which keep it up to date with evolving industry needs. What do you dislike about Eploy? I've had no issues with using the system so far and am confident in the team's ability to respond to any queries/issues in a timely manner as and when they are found. What problems is Eploy solving, and how is that benefiting you? It has made the recruitment process as a whole more streamlined and simple.
Jul 7, 2025
Mary Jones avatar
Mary Jones
Head of Talent, Place2Be
g2
Rated 5 out of 5
What do you like best about Eploy? I've been using Eploy for 2 years and have found the system highly configurable and user-friendly. The support I receive is second to none, and the 'Success' team is actually just that: a team that is invested in helping you get the most from the system. What problems is Eploy solving and how is that benefiting you? The applicant tracking system allows us to manage all our candidates in one place, grant access to managers so they can self-serve to a degree and provides applicants with a seamless onboarding experience.
Jun 30, 2025
Eploy User avatar
Eploy User
Talent & Onboarding Manager, InHealth
g2
Rated 5 out of 5
"Excellent ATS - would highly recommend." What do you like best about Eploy? Our Account Manager, Abby, is really dedicated and understands her clients, what they need and what might be beneficial for them. The Success Team are so responsive and helpful. There's just so much Eploy can offer. What problems is Eploy solving, and how is that benefiting you? Efficiency - enabling our candidates, Talent Partners, and Hiring Managers to better manage the recruitment and onboarding journey - all in one place. The MI we are seeing is incredibly useful for the TA team as well as the exec team.
May 20, 2025
Jon Jardin-Hallett avatar
Jon Jardin-Hallett
HR Coordinator, Cotteswold Dairy
g2
Rated 5 out of 5
"Exceptional Product backed up by World-Class Support and Implementation." What do you like best about Eploy? From the initial call, through setup, launch and into live use, the Eploy team have been wonderful. The system is completely customisable to your needs - and our were unusual and vast. At every turn the team approached the project with a 'can do' attitude, working tirelessly to bring our vision to reality. The implementation was thorough, with continued support through to launch and beyond. As we transitioned to a live system and continue to use Eploy, the Customer Success Team constantly go above and beyond the basic idea of Support. In the first 100 days of use we have employed over 100 people end-to-end in a process which is automated, slick and easy to use. As a daily user the features allow me to juggle tens of sources, manage thousands of applicants across multiple roles and 8 sites all on my own. Agency applicants, job boards, social media and search engines are all taken care of inside Eploy with each applicant perfectly placed into the correct application flow. Onboarding and integration to our existing systems extend usability. What do you dislike about Eploy? There is really and truly nothing to dislike. The system can initially 'look complicated' but when setting it up you can make it as simple or as complex as you wish. Other systems we looked at didn't even come close. With other systems 'Can we do this?' was often met with a 'No' or 'It's on the roadmap' - but with Eploy it was always 'Oh a challenge - great - let us get our heads together and we will come up with a solution' - and they did. Repeatedly. Not one thing had to be abandoned - and it was a two-way street - they challenged our ways of working to help improve our process as we went. Even the finished product is not set in stone. I have personally (and with the help of Success when needed) made multiple changes in the last 3 months to the systems and workflows to further tweak and enhance our process. If you want a fully customisable product backed up by world class service - you can't go wrong with Eploy. What problems is Eploy solving, and how is that benefiting you? Before using Eploy, we were juggling a tired ATS, with no onboarding; hundreds of emails and spreadsheets. It was getting to a point that we were losing candidates and couldn't actually keep up. Eploy has brought everything together into one place. Each stage is fully customised to our needs, and it is a one-stop hub for every recruitment avenue, managers, employees; and fully automates our onboarding.
May 13, 2025
Claire Proudlove avatar
Claire Proudlove
Group Director of Client Programme Services, Serocor Group
Rated 5 out of 5
"Long-standing partnership" What do you like best about Eploy? Having worked with the Eploy team across numerous Eploy instances for our RPO customers in the last 13+ years, there are a number of best things about Eploy - the team, the ATS itself (which is powerful yet user-friendly), the implementation approach and their approach to system development. We are supported by our excellent account manager and the wider Eploy team to the best of their ability, each and every time.  What do you dislike about Eploy? I have not experienced any particular downsides working with Eploy over the years. The team has always worked hard to develop the product over time and to provide not only a great ATS but also excellent customer service.  What problems is Eploy solving, and how is that benefiting you? Eploy helps to power Optamor's RPO relationships at the ATS level. Over more than a decade of working together, we support our RPO customers in deploying powerful ATS technology where they have none. Our on-site teams work in partnership with our customer sponsors to implement a service powered by technology that is fit for purpose.
May 12, 2025
Rob Stoner avatar
Rob Stoner
Senior Recruitment Lead, Islington Council
g2
Rated 4 out of 5
"A future-proof recruitment system." What do you like best about Eploy? Since implementing Eploy in February 2024, our experience with the system has been nothing short of excellent. The platform is incredibly adaptable and user-friendly, making it a valuable asset to our recruitment process. The implementation phase was thorough and well-managed, with our Implementation Manager meticulously addressing all our specific requirements and ensuring they were seamlessly integrated into the system. One of the standout features of Eploy is its flexibility. We have made numerous adjustments to the platform post-launch to further enhance our candidate experience, and the best part is that we could do it all ourselves. This level of autonomy is a significant advantage over other systems. The support we have received from Eploy to date has been outstanding. Whether our queries were directed to our Account Manager or the support team, we consistently received prompt and effective solutions, often within just two days, which has been crucial in maintaining our recruitment efficiency. Eploy has become an integral part of our daily operations. Over the past 12 months, we have processed over 25,000 applications for more than 900 job openings, demonstrating the system's capability to handle high volumes of data efficiently and increasing our candidate satisfaction. What do you dislike about Eploy? We're now in our second year with Eploy, and at this stage, there's nothing that I feel I could say which would be a dislike. What problems is Eploy solving, and how is that benefiting you? Islington Council is deeply committed to its mission of creating a more equal Islington, where every resident has an equal opportunity to thrive. As one of the largest employers in the borough, we recognise that to care for our community and the environment, we must first care for our people. This commitment drives our efforts to challenge and address inequality within the borough. The implementation of Eploy has significantly enhanced our ability to focus on our inclusive recruitment plan. The system's adaptability and the tools it offers have been instrumental in this process. Eploy's built-in anonymised shortlisting and structured review forms have enabled us to collect and analyse reportable data on application and interview outcomes. This data-driven approach has been crucial in ensuring fairness and transparency in our recruitment process. Moreover, Eploy has allowed us to integrate several key initiatives into our recruitment strategy. We have successfully implemented a guaranteed interview scheme, a redeployment scheme, an internal first scheme, and a diverse recruiters scheme within the system. Additionally, we have been able to continuously gather and report candidate feedback, which helps us refine and improve our processes. One of the standout features of Eploy is its ability to monitor the diversity of our candidates in real-time. This capability allows us to make necessary adjustments promptly, ensuring that our recruitment practices remain inclusive and equitable. Furthermore, we have introduced an apprenticeship first program, which prioritises roles under a certain grade for apprenticeship opportunities. This initiative not only supports our commitment to diversity but also fosters the development of new talent within the borough.
Apr 30, 2025
Eploy User avatar
Eploy User
Education Sector
g2
Rated 5 out of 5
"Friendly and helpful, Eploy exceeds expectations for our personal needs for an unusual operation." What do you like best about Eploy? The service and platform are very bespoke and flexible. Costs are kept reasonable. Support services are excellent. System updates keep the platform simple to use and integrate with existing software well. What problems is Eploy solving, and how is that benefiting you? Eploy solves the problem of running a recruitment operation including multiple partners across a busy shopping centre with nearly 300 businesses. Its primary benefits to us are its cost effectiveness, ease of use and access along with its flexibility to incorporate needs.
Apr 30, 2025
Phoebe Taylor-Hare avatar
Phoebe Taylor-Hare
Resourcing Advisor Systems, OCS
g2
Rated 4 out of 5
"Easy to navigate and simple to use." What do you like best about Eploy? The system is easy to navigate and simple to use when supplying to the masses of managers. As a Super User, the reporting and ability to create widgets to find what you need is brilliant for adhoc reporting. The support and training from Eploy have been amazing, with numerous in-depth sessions tailored to what you, as a team/company, want to get from Eploy. The success Team's responses are always detailed and simple to follow, as well as being speedy. What problems is Eploy solving, and how is that benefiting you? It is allowing a mass of managers to use the system with ease and better reflect our company values.
Apr 29, 2025
Norman Neill avatar
Norman Neill
Programme Manager, Belfast City Council
g2
Rated 4 out of 5
"Excellent, User-Friendly Product" What do you like best about Eploy? Eploy is a very user-friendly system, and following a series of pilots prior to going LIVE, we received extremely positive feedback from end users and core users about its functionality. It empowers end users to submit documents through the system, which aids capacity within the core user team. The customer support provided is excellent and enables us to resolve issues in a timely manner. What problems is Eploy solving, and how is that benefiting you? Automating our recruitment system and enabling a higher number of applicants now applying for posts.
Apr 29, 2025
Jordan Nairn avatar
Jordan Nairn
Talent Acquisition Specialist, M Group
g2
Rated 5 out of 5
What do you like best about Eploy? Eploy continues to support our growth as a business. It allows the freedom and flexibility to customise fields, forms and candidate journeys. The success team are very quick to respond to requests, and if it is not possible, it's noted for future developments. We have not long completed a rebrand exercise, and having the ability to refresh our careers site and build new features was fantastic. Of course, we had the support of our Project Managers, Daisy and Andy, in case we needed it. What problems is Eploy solving, and how is that benefiting you? Being able to build and develop efficient processes for the TA team, managers and candidates.
Apr 29, 2025
Hollie Meekings avatar
Hollie Meekings
Centre Administrator, The Learning Shop (North Kent College)
g2
Rated 4 out of 5
"Easy to use and great support" What do you like best about Eploy? The support team are great, they are always happy to help and solve any issues really quickly. What problems is Eploy solving, and how is that benefiting you? It is helping us screen and process multiple recruitment applications.
Apr 29, 2025
Simon Arnold avatar
Simon Arnold
Recruitment Manager, The Thinking Schools Academy Trust
Rated 5 out of 5
"Outstanding Customer Service and Product" What do you like best about Eploy? The system continues to support our growth. We have managed to build in automated pre-interview screening forms, scoring and automated rejections for candidates that don't meet key criteria. We have also built bespoke applications for various types of roles and automated engagement with draft candidates that is more bespoke. The system also has the capability to further enhance our recruitment, for example, we are currently recording bespoke onboarding videos from the line managers of various roles and locations. Furthermore, we have launched our new payroll system and have fully automated our integration. I would fully support exploring this system, as with the right training and guidance, like we had from Nicola and Alex, the opportunities are incredible. We have strong support from the helpdesk when trying to build new functions and capabilities. In addition, our account manager Emma has been the most supportive manager I have had across various platforms and systems in my career. Our system is something we are very proud of, and I'm always happy to speak about our system and show what we have managed to build. My email is simon.arnold@tsatrust.org.uk  What do you dislike about Eploy? No, the enhancements to features like the agency/vendor portal have been great and supported our newly launched agency PSL. What problems is Eploy solving, and how is that benefiting you? Eploy is helping us be competitive in a crowded market with tools such as CV parsing to help passive candidates complete our lengthy application forms.
Apr 25, 2025
Eploy User avatar
Eploy User
Healthcare Sector
g2
Rated 4 out of 5
Eploy has supported our recruitment significantly. In the last 18 months, we've seen a huge improvement in applicant quantity and quality, which has really helped in achieving our hiring targets. A real benefit of Eploy is that our whole recruitment journey from application to employee is in one place, candidates complete all their onboarding forms through Eploy, and our integration with our HRIS means conversion is simple. Eploy is very intuitive, with our hiring managers also commenting on its ease of use. Customer support is fantastic, super responsive and knowledgeable, can't be faulted. The best thing about Eploy is how customisable it is and how we as the customer can amend things to suit our processes and ongoing improvements without cost or involvement from Eploy. This means we can react quickly to ideas on how we can improve our overall recruitment. Constant volume recruitment through Eploy is efficient and simple, supporting us in meeting our hiring goals. The fact that most of our journey is in Eploy has also saved a significant number of admin hours, meaning we can be more proactive as a recruitment team. What problems is Eploy solving, and how is that benefiting you? Constant volume recruitment through Eploy is efficient and simple, supporting us in meeting our hiring goals. The fact that most of our journey is in Eploy has also saved a significant number of admin hours, meaning we can be more proactive as a recruitment team.
Apr 25, 2025
John Innes avatar
John Innes
Lead Consultant HR Systems and Change, Defra
Rated 5 out of 5
"Flexible tool supported by a brilliant company" What do you like best about Eploy? Local Admins have a great deal of freedom to customise fields, etc., so that Eploy can be adapted to suit your needs. When you need a little something more than a local admin role allows, the Eploy Success team is on hand and rapidly responds to requests, providing excellent customer service. What do you dislike about Eploy? In six years of using it, the very few things I have disliked have all been addressed by the company as part of their continuous improvements.
Apr 23, 2025
Ella Davey avatar
Ella Davey
Resourcing Partner, Colosseum Dental
g2
Rated 5 out of 5
Fantastic once you have set it up, the widgets on the home page provide informative data for the relevant areas you would like it to report on. Also love that the widgets are customisable. From a candidate's perspective, the application process is efficient and allows you to consent to receive job alerts which is great and also consent from a GDPR perspective. Ideal that the whole recruitment and onboarding process can be done in one system. The onboarding module for candidates to upload relevant compliance documents and references is super user-friendly and straightforward and great to receive everything in one place. The reference module is super, quick and easy to use and love the auto-reminders that get sent and the reference widgets to see what has been requested, received and expired. The hiring manager portal is easy to use, again with customisable widgets and it was implemented smoothly upon roll out to the business. Daisy was SO helpful during the build, she went above and beyond and always scheduled additional time if required to understand various areas of the system in more detail to ensure that the new system would be implemented seamlessly with minimal teething problems. The aftercare team are fab, super quick to come back to you with solutions and more often than not, the query is answered in one response which is amazing!! Prior to us utilising the full potential of Eploy, I would simply use it for receiving applications for vacancies. Now, I couldn't be without it, I use Eploy every day for all aspects of the recruitment process and love that you learn new things every week. Once you take the time to understand the system, it is easy to use with some fab features to make your live-in recruitment SO much easier and more enjoyable. The team are great, shout out to Annabel our lovely Account Manager, Jordan who delivered the software training to the team and of course, the wonderful Daisy made integration of the new system as easy and smooth as it possibly could have been. Daisy was beyond helpful and we had a great laugh whilst building the modules! What problems is Eploy solving and how is that benefiting you? Gaining references, GDPR regulations, efficient process for recruitment team, hiring managers and candidates.
Feb 25, 2025
Eploy User avatar
Eploy User
Aviation Sector
g2
Rated 5 out of 5
What do you like best about Eploy? User-friendly, saves time, good visibility, easy to navigate, great shortcuts. The knowledge base is excellent for refreshers and learning. If I have any queries at all the help centre is fantastic, responsive, quick and super efficient at dealing with any queries. What problems is Eploy solving and how is that benefiting you? Sourcing hard-to-find talent, increasing visibility of recruitment pipeline, streamlining processes, saving time.
Feb 24, 2025
Eploy User avatar
Eploy User
Research Sector
g2
Rated 4 out of 5
Customer Support is brilliant, the system is logical for the most part. What problems is Eploy solving and how is that benefiting you? Leading with our recruitment process from role approval to onboarding. As a Talent Acquisition Team and as a business, and for our customers, Eploy supports the journey from start to finish.
Feb 24, 2025
George Spillett avatar
George Spillett
Head of Recruitment, Royal British Legion
g2
Rated 5 out of 5
Eploy is extremely configurable and flexible around our varied needs as an organisation and the system is very user-friendly both for our administrators and hiring managers. The Customer Support team are very quick to respond to queries and helpful. Eploy is reducing our time to hire, increasing our ability to attract high-quality talent and, ensuring our processes are streamlined. Also, we have more data on all aspects of the recruitment process, than ever before.
Feb 21, 2025
Simon Arnold avatar
Simon Arnold
Recruitment Manager
Rated 5 out of 5
One of the biggest successes of implementing Eploy was the ability to not only reduce application drop-offs but also an increase in applications. The ability to contact candidates at any stage even when they haven’t completed applications has helped us turn passive candidates into appointed candidates. In addition, with the CV parsing and Indeed integration we have seen a mass influx of applications. Historically, it used to be a struggle to get passive candidates to apply as they needed to complete a lengthy KCSiE compliant application form. However, with Eploy and the CV parse they only need to fill in the blanks. We have seen a massive increase in applications since embedding, including approx. 60% of our applications coming via the indeed integration.   With the bespoke onboarding we have built we have seen a reduction in new starters withdrawing during lengthy notice periods. We have managed to build engaging content to show them during onboarding based on the location and site, including videos from headteachers and Trust leaders. In addition, it has sped up the time to hire with online signed contracts and other compliance. The Customer Success team at Eploy are absolute lifesavers!. Whenever I have to raise tickets to ask about changing system fields or other general help they come back very promptly and resolve the query or jump on a call and show me. The ‘Knowledge Base’ is a game changer and can help us solve any issues ourselves within minutes.    
Feb 11, 2025
Graham Jameson avatar
Graham Jameson
Recruitment Specialist, The 1:1 Diet by Cambridge Weight Plan
capterra
Rated 4 out of 5
The team at Eploy were with me every step of the way of implementation and explaining how things can be built and what they've got coming up on their roadmap. The customer success team are brilliant and always able to help and provide advice in quick fashion. Simple and intuitive candidate management functionality. Easy to use job distribution. Configurable workflows and communication along with integrated e-sign and meeting scheduling.
Jan 21, 2025
Timothy Ijoyemi avatar
Timothy Ijoyemi
Talent Acquisition Partner, Law Society
g2
Rated 4 out of 5
Eploy is an agile, highly configurable, and user-friendly ATS system. Having used Eploy for nearly two years, I’ve found it intuitive and straightforward to navigate. The Success/Solutions Team at Eploy is exceptionally knowledgeable and responsive, making the configuration process seamless. We’re fortunate to be supported by an experienced and proactive Account Manager, and we’re now seeing the broader positive impact of the ATS across our organisation. The system has streamlined our recruitment processes, improved communication with candidates, and provided valuable insights through its robust reporting capabilities. Its flexibility allows us to tailor it to meet our specific needs, ensuring it aligns perfectly with our recruitment strategy. Eploy has not only enhanced efficiency but also contributed to delivering a more positive candidate experience, which has been a key objective for our team. What problems is Eploy solving and how is that benefiting you? Streamlining recruitment, and candidate experience.
Jan 10, 2025
Fabio Mazzieri avatar
Fabio Mazzieri
Head of Recruitment, Oxford Said Business School
g2
Rated 4 out of 5
What do you like best about Eploy? Automation of what was once a manual process. The much-improved stakeholder and candidate experience. Customer service from Eploy has been excellent. What problems is Eploy solving and how is that benefiting you? We were looking for improvements for both our candidates and stakeholders within our recruitment process and this experience has improved significantly. More transparency for stakeholders to see the recruitment stages of their vacancy throughout the process and the automation of interview arranging for the candidates to be able to choose their desired interview slots.
Jan 6, 2025
G2 Reviewer avatar
G2 Reviewer
Enterprise (> 1000 emp.)
g2
Rated 5 out of 5
What do you like best about Eploy? Software is easy to learn and easy to navigate, which is extremely important for both internal and external users of a system (especially onboarding new colleagues). Implementation and integration with our current payroll was painless and easy, and the team were a great help. Customer service has been second to none - probably the best I have worked with. They are always willing to go the extra mile to ensure our business needs are met where possible and usually without the need to find hidden costs and charges. Currently, it contains all the features we require as a business to recruit and onboard effectively and efficiently. What do you dislike about Eploy? There arent really any major downsides. There are a couple of minor improvements I would request (i.e. mass deletion of drop-down list info), but there is a robust ideas platform for the software, so they are always looking into ways to listen and meet customer needs. What problems is Eploy solving and how is that benefiting you? Ease of recruiting into our volume roles.
Jan 3, 2025
Mikki Wylde avatar
Mikki Wylde
HR Systems Manager
g2
Rated 5 out of 5
What do you like best about Eploy? The system is incredibly easy to use, as a customer you have so much control over how you want your system to work. The build/implementation team were fantastic in creating the system we wanted, as well as reacting on feedback after we'd launched to tweak it as necessary. Any support calls raised are responded to in a timely fashion with quick resolutions. What do you dislike about Eploy? Nothing, we honestly haven't come across a single issue since launch! What problems is Eploy solving and how is that benefiting you? The system really puts the ownership in the hands of our hiring managers, giving them great visibility of candidates to make informed recruitment decisions. The authorisation workflows within the system have improved our internal authorisation processes, creating a more streamlined approach where vacancy information can be viewed in one place.
Nov 27, 2024
Clare O'Neill avatar
Clare O'Neill
Attraction and Recruitment Specialist, Central Co-op
g2
Rated 5 out of 5
What do you like best about Eploy? We have great communication and working relationships with both our Account Manager, as well as the Success team. What problems is Eploy solving and how is that benefiting you? The full transition of a candidate from initial discussion of potential vacancy through to first day joining. The system enables us to have a smooth transition, as well as being tailored to all our unique requirements in terms of varying documents and processes depending on the area of business.
Nov 14, 2024
G2 Reviewer avatar
G2 Reviewer
Eploy User, Environmental Services
g2
Rated 4 out of 5
What do you like best about Eploy? It has improved our time to hire, and reduced the amount of money that we were previously using on recruitment companies for our appointments. It has made our onboarding process quicker and more efficient, and candidates enjoy the process. The success team is really helpful and supportive, and is always ready to help with system changes and queries. Hiring Managers love the visibility of their vacancy, and have really embraced it. What problems is Eploy solving and how is that benefiting you? Time to hire, Cost to hire, Visibility to hiring managers, Automating processes, which were previously manual and very time consuming.
Nov 13, 2024
G2 Reviewer avatar
G2 Reviewer
g2
Rated 5 out of 5
What do you like best about Eploy? -> Ability to bespoke everything -> The level of support given by the success team, the speed at which people respond to -> The coaching provided for us to self-serve -> The people -> The system -> The reporting -> Seamless integrations What problems is Eploy solving and how is that benefiting you? The inability to track vacancies as a basic need.
Nov 12, 2024
G2 Reviewer avatar
G2 Reviewer
Eploy User, Property Management Sector
g2
Rated 5 out of 5
What do you like best about Eploy? Eploy is completely customisable, and we are able to make changes as needed to accommodate business needs. Having complete control over how we use and operate the system alows us to adapt workflows, authorisation flows, and user permissions quickly and easily. The Eploy dashboards are incredibly useful for manging my daily workload. The dashboard display is clear and attractive, and tracks the progress of my candidates and vacancies. It is also great for providing management data at the click of a button. The support received from the Customer Success Team has been exceptional. They are quick to respond, and are always able to provide help and advice. What problems is Eploy solving and how is that benefiting you? Reducing Time-to-Hire by reducing recruitment admin. Better and faster communication with Hiring Managers and stakeholders. Auditable authorisation process. First class reporting.
Nov 11, 2024
Lisa Gardener avatar
Lisa Gardener
Head of HR Development, TC Facilities Management
g2
Rated 5 out of 5
What do you like best about Eploy? Whole system is brilliant, reporting is fabulous. System is so easy to use for our field based teams. Implementation was great, the team were extremely helpful. Customer support is always on point. What problems is Eploy solving and how is that benefiting you? It completely revolutionised our recruitment process, we went from taking a minimum of 48 hours to recruit/onboard new starters to being able to complete this in 10 minutes.
Nov 11, 2024
Sasha Pafford avatar
Sasha Pafford
Internal Recruiter, Cornerstone Healthcare Group
g2
Rated 5 out of 5
What do you like best about Eploy? I use Eploy every day and like the ease of use best. Also, all the different widgets you can make. My colleague and I attend recruitment fairs to sign people up to our job alerts for when vacancies become available. Being able to create a widget which automatically tracks how many people sign up at each job fair we attend really helps us to know which events are most and least successful. It's really helpful to keep on top of tracking how quickly you get back to applicants and ensuring every applicant is contacted. It takes off a lot of the pressure by automatically rejecting candidates who do not meet certain requirements. Eploy really speeds up the whole process with the templated emails you can send with the click of a button and categorise why and at what stage people are being rejected so you can review this and fine-tune the recruitment process. It's easily the best recruitment system I have used would 10/10 recommend to anyone considering a new system. What do you dislike about Eploy? I couldn't really say anything I dislike about using Eploy, I think it's genuinely the easiest and most helpful system I've used and if I have any issues the Success Team is always there to help and they're really quick to come back. What problems is Eploy solving and how is that benefiting you? Speed of recruitment. From the template emails you can integrate into the system you can reject applicants, send them an email to call you back, invite them to interview, and send them emails regarding onboarding, all by a click of one button and it's done for you. A candidate will apply and get an email or call the same day 9/10 because we're no longer inundated with tons of applications which do not meet our requirements as they are automatically rejected by the system. And having all the information you need on a candidate's profile from their application form and CV to uploading files from their interview notes, right-to-work documents, and onboarding forms being all in one place.
Nov 11, 2024
Fi Wood avatar
Fi Wood
I-REACCH Data Officer, University of Leicester
Rated 5 out of 5
What do you like best about Eploy? I have always considered Eploy to be a fairly intuitive platform, making it easy to train new members of staff in how to best navigate and utilise Eploy at different points of the recruitment process. The customer support team are also responsive and helpful, and happy to discuss improvements and changes to adapt to our needs. The implementation of these updates is typically timely, and when a change is not yet possible (sometimes due to functionality restrictions), the customer service team are usually more than happy to work with their techs to discuss the reality of the update, considering timeframe and alternative solutions where necessary. Working within recruitment, Eploy is a daily tool with a variety of features (including dashboards and reporting) that serve our needs at every stage of recruitment, through to integration with our HR platform for smooth onboarding. What problems is Eploy solving and how is that benefiting you? Eploy is able to support our recruitment needs all the way through from raising and approving positions, through to onboarding and integration with our HR system, which allows us to provide a smooth recruitment process for both our hiring managers and recruitment candidates.
Nov 8, 2024
Sammi Yates avatar
Sammi Yates
Media & Project Support, HC One
g2
Rated 5 out of 5
What do you like best about Eploy? The relationship between our organisation and the Service Desk/Client Success team has been exceptional. We collaborate effectively, and the team is always approachable and helpful. Logging a request is straightforward, and communication and support are both timely and effective. Eploy has become an integral tool within our resourcing function, used daily to support our operations. While the initial implementation took longer than anticipated—due to the significant scope of this change for our organisation—we received strong support throughout the process. As a complex organisation, we appreciate the ongoing collaboration to further integrate and optimise our systems together. What problems is Eploy solving and how is that benefiting you? Prior to implementing Eploy, we had limited visibility into vacancy and candidate management, resulting in low confidence in these processes.
Nov 7, 2024
Faye Shakespeare avatar
Faye Shakespeare
Resourcing Manager, OCS Group UK
g2
Rated 5 out of 5
What do you like best about Eploy? Really easy to use, great functionality of generating interviews etc, I love how you can lockdown permissions and visibility of data according to the Users company. Mobile compatible, always doing things on the go! Being able to customise the dashboards for me really set Eploy apart from any other ATS I have used (and there have been a lot!). The team are all so brilliant and quick to respond, as much as they might not want to admit it I feel like I've made some allies for life! What problems is Eploy solving and how is that benefiting you? Integrating two giant businesses together was no mean feat, but we have successfully configured new ways of working and different workflows/onboarding routes/dashboards/user settings etc. that make everything work harmoniously.
Oct 23, 2024
Sophie-Leigh Bryant avatar
Sophie-Leigh Bryant
Head of Recruitment, Orbis Education & Care
Rated 5 out of 5
"Long term Eploy- Renewed contract!" Overall: Really positive experience, enjoyed interactions with all team members and seamless integration processes. Pros: Positive customer experience Customer experience team really helpful and responsive Integration and change team - fast and communicative.
Oct 21, 2024
G2 Reviewer avatar
G2 Reviewer
Mid-Market (51-1000 emp.)
g2
Rated 4 out of 5
What do you like best about Eploy? Firstly the ease of dashboards and widgets make navigation and quick reviews very easy and accesible. Its a great ATS even within larger organisations such as ours. Eploy Support is always very quick and responsive as are the dedicated account managers who are always on hand to support. We recently implemented onboarding into our system which is an added feauture. What problems is Eploy solving and how is that benefiting you? Candidate Journey, Easy Reporting, EDI, GDPR, Balanced Candidate Pools, Onboarding - Easy online process for the candidate
Oct 10, 2024
Georgina Lansdale avatar
Georgina Lansdale
Director of Talent Acquisition, Foxtons
Rated 5 out of 5
"5 years in" What do you like best about Eploy? We implemented Eploy around 5 years ago. In that time we've continued to see huge, regular changes in the advancement of the product. They take on board feedback really well & are constantly looking to upgrade our system & ensure we're making the most of all the features. The support team are fantastic, responding quickly every time & very knowledgeable. Our Account Manager Abby is also brilliant & in touch regularly to ensure everything is running smoothly & we always have a point of contact if we need one. What do you dislike about Eploy? There really isn't much I can think of. Sometimes the system is a little overwhelming when you're trying to change processes but that's down to there being so much available & the support team are great at talking you through what you need to do when you do get a bit lost. What problems is Eploy solving and how is that benefiting you? Eploy provides us with an effecient way of processing candidate's applications, ensuring they have a good experience with us & we have all the tools necessary to move candidates through the process effeciently allowing us to manage talent now & in the future.
Oct 5, 2024